Frequently Asked Questions

CyferTech is a Managed IT Services Provider (MSP) based in San Diego. We handle everything technology for small and mid-sized businesses — from day-to-day helpdesk support and cybersecurity to cloud migrations, network design, data backups, and VoIP phone systems. Think of us as your outsourced IT department, available when you need us.

CyferTech was founded in 2013 and has been serving San Diego businesses for over 13 years. We've grown from a small consulting firm into a full-service MSP supporting hundreds of clients across industries including healthcare, legal, finance, construction, and professional services.

We're headquartered in San Diego and primarily serve businesses throughout the greater San Diego metro area. Many of our services — cloud, security monitoring, remote helpdesk, and backup management — can be delivered to clients anywhere in California or nationally.

We work best with startups and small-to-mid-sized businesses — typically 5 to 250 employees. Our plans are flexible and priced per endpoint, so whether you have 10 workstations or 200, we can scale up or down to match your needs month to month.

Our managed IT plans include 24/7 endpoint monitoring, automated patching, helpdesk support, Microsoft 365 Business Standard, Sophos MDR Essentials cybersecurity, ConnectWise Automate (remote monitoring & management), ConnectWise Control (remote access), custom reporting, and discounted project work. Think of it as everything your business needs to run reliably and securely.

Yes — cybersecurity is one of our core strengths. As a Sophos Gold Partner, we deploy and manage industry-leading endpoint protection, firewall, email security, and Managed Detection & Response (MDR). Sophos MDR means real security analysts are actively hunting threats in your environment around the clock — not just alerting you, but responding on your behalf.

Absolutely. Our Streamline IT plan is designed exactly for this — we embed our experts directly with your internal IT department. You get the depth of a full MSP without replacing your existing staff. It's like having an army of specialists on call without the overhead of hiring them full-time.

Yes. We manage migrations to and ongoing administration of Microsoft 365, Azure, and AWS. Whether you're moving from on-premise Exchange to M365, setting up SharePoint and Teams, or architecting cloud infrastructure on Azure or AWS — we've done it and can guide your team through the process with minimal disruption.

Yes. We implement automated backup solutions with verified restore testing so you're never guessing whether your data is actually recoverable. We use a 3-2-1 backup strategy — 3 copies of data, 2 different media types, 1 offsite — and we integrate with Veeam for enterprise-grade protection. Our goal: if disaster strikes, you're back up in hours, not days.

Our pricing is per endpoint per month — meaning you pay based on the number of computers, servers, or devices you have. This makes costs predictable and easy to budget for. We offer monthly and annual billing, with discounts available on annual plans. Contact us for a custom quote based on your specific environment.

We offer three core plans:

24×7 Premium — Around-the-clock support any day, any time. Best for businesses that can't afford downtime.

8×5 Standard — Full support during business hours. Ideal for most small and mid-sized businesses.

Streamline IT — Co-managed IT for businesses with an existing IT person or team. Includes a 10-hour monthly labor block.

All plans include Microsoft 365, Sophos MDR, ConnectWise monitoring, and custom reporting. See the full plan breakdown →

We keep specific pricing off the website because every business is different — your pricing depends on the number of endpoints, server complexity, and which services you need. We're always transparent about what you're paying for. Request a quote and we'll get you a clear, itemized proposal with no surprises.

We offer both monthly and annual agreements. Annual plans come with better per-endpoint pricing. We believe in earning your business every month — if you're not happy, we want to know about it and fix it. Most of our clients have been with us for years, which we think speaks for itself.

You can reach our team by phone, email, or through our client portal powered by ConnectWise Manage. We aim to respond to all tickets within 42 minutes on average. For 24×7 Premium clients, we're available any time — nights, weekends, holidays. For 8×5 Standard, support is available during business hours with after-hours escalation for critical outages.

Both. The majority of issues are resolved remotely using ConnectWise Control, which means faster response times and no waiting for a technician to drive over. When hands-on work is needed — hardware installs, network cabling, server room work — we dispatch a technician to your San Diego location.

Our average response time is under 42 minutes. Critical issues — network down, security breach, server failure — are escalated immediately and treated as emergencies. We use ConnectWise Manage to track every ticket so nothing falls through the cracks, and you can always check the status of your requests through the client portal.

Simple — schedule a free IT assessment. We'll take a look at your current environment, identify any risks or gaps, and recommend a plan that fits your budget and goals. No pressure, no jargon, no commitment required.

Onboarding typically takes 2–4 weeks depending on the size of your environment. We deploy our monitoring and management tools (ConnectWise Automate), install endpoint protection (Sophos), document your network, and establish helpdesk workflows. You'll have a dedicated point of contact throughout the process and receive a full environment report when we're done.

Yes, we do this regularly. We handle the transition professionally — there's no need for you to manage the handoff. We request necessary documentation, credentials, and access from your outgoing provider, conduct our own discovery, and ensure continuity throughout the switchover. Most clients are surprised at how smooth the process is.