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ConnectWise
Authorized Partner

Powered by ConnectWise.
Delivered by CyferTech.

As a ConnectWise Authorized Business Consulting Partner, CyferTech uses the industry's leading IT management platform to deliver consistent, measurable, enterprise-grade service to every client.

📊
PSA
Ticket tracking, SLA enforcement & transparent reporting
🖥️
RMM
24/7 remote monitoring & management of every device
⚡
Automate
Scripted remediation, patching & automated workflows
👁️
Control
Secure remote access & real-time screen sharing
ConnectWise PSA

Every ticket tracked.
Every SLA met.

CyferTech uses ConnectWise PSA (Professional Services Automation) to manage every support request with full accountability. You get a dedicated portal to submit tickets, check status, and review history — no more wondering where your issue stands.

  • ✓Prioritized ticket routing by severity
  • ✓SLA tracking with escalation alerts
  • ✓Client portal for full ticket visibility
  • ✓Monthly reporting with resolution metrics
● LIVE TICKET DASHBOARD
Critical tickets open 0
Avg response time < 47 min
SLA compliance 98.7%
Tickets resolved this month 247
Updated in real time
ConnectWise Automate + RMM

Automated IT that runs
while you sleep

ConnectWise Automate powers our remote monitoring and management — giving our team real-time visibility into every device on your network. Automated scripts handle routine maintenance, patch deployment, and common fixes before they become problems.

  • ✓Real-time monitoring across all endpoints & servers
  • ✓Automated patch deployment on your schedule
  • ✓Self-healing scripts for common issues
  • ✓Alerting on thresholds before failures occur
  • ✓Software inventory & license tracking
Automation Impact
Patch compliance 98%
Issues auto-resolved 73%
Uptime achieved 99.9%
Why It Matters

The ConnectWise advantage
for your business

🔍
Full Transparency
You always know what's happening
Real-time dashboards and monthly reports mean no black boxes — you see exactly what we're doing and how your systems are performing.
📈
Accountability
SLAs you can actually hold us to
Every ticket has a timestamp, priority, and resolution record. Our SLA reports are automatically generated — no cherry-picking the good numbers.
⚡
Speed
Faster response, less downtime
Automation handles the routine. Our engineers focus on the complex. The result is faster resolution times and fewer repeat issues.
ConnectWise
Authorized Business Consulting Partner

What the ConnectWise partnership means for you

CyferTech is recognized by ConnectWise as an Authorized Business Consulting Partner — meaning we've been vetted, trained, and certified on the ConnectWise platform stack.

You're not getting a generic MSP with generic tools. You're getting a team that has invested in the best platform available and knows how to use it to its full potential for your business.

See It In Action

See ConnectWise-powered IT in action

Schedule a demo and see how CyferTech uses ConnectWise to deliver transparent, measurable IT service — and what that looks like for a business like yours.