Experienced IT Support Engineer with a demonstrated history of working in the IT and service industry. Skilled in Windows server, Cloud Servers, Office 365 administration, Active Directory, Azure AD , VOIP services, Google Workspace admin, and managing complex IT infrastructure in various environments. 

Handle Escalations/ P1/P2 calls related to network, applications, servers, etc. Work on compliance-related issues and problem management to find out the RCA. Creating KB articles/SOP after resolving new problems. Strong team player.